https://www.rllportfolio.com/bank-site-2 daily 0.75 2019-10-28 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522109513278-SO6OFPYGEFIDITA48I72/03_DotComOverdraftFees.png Bank Site The 3 web pages on which the study was focused. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522109627955-1K47181B5OYQ0RH1C0CS/03_24HourGrace.png Bank Site https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522190007456-AWBMPFLDK2IMZI2CS4I0/03_OD_OnLoad2.png Bank Site https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522111161941-XEOPDJN3Y4F852S75RNY/03_Recruit-4b.png Bank Site https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522110718357-PEDHWKLPGG717HT0CBMB/03_Recruit-4.png Bank Site Recruitment screener used to find appropriate participants for this study. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522195682311-J9MMP58JV3NUFGG44RTJ/03_Analytics_moo1.png Bank 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divergence in preconceptions of 24-Hour Grace. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522369056762-99LWL6UWUX2T9CARW5EL/03_Interview_Guide-2.png Bank Site https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522433769240-B364YOAQKC4PP578QZUA/03_visual-account-odp.png Bank Site Spectrum showing divergence in preconceptions of Overdraft Protection. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522191857787-H5HPDF16FLJSBX90DNTF/sky_blue.gif Bank Site https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1524009654122-UW4UZK8PC3J3QL4R94WP/image-asset.jpeg Bank Site https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1524010160726-IS16VL2GDJAFQJM3N7A0/image-asset.jpeg Bank Site https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1524010351577-FKJQJK2FXYH45TKD7NTB/image-asset.jpeg Bank Site https://www.rllportfolio.com/new-index daily 0.75 2019-10-03 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script and recommendations highlighting the “share content” scenario. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520213800774-UYW3PTBGI2VXH0HDWTLN/01_wireframes_b.png Checklist App Revised High-level Wireframe Sketches. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520213743423-A8JZ5LXWTMK26ZBEUG3W/01_workflows_b.png Checklist App Revised Workflow Concepts. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520208554371-C60UL3IUTMXFXYDLY7X0/sky_blue.gif Checklist App https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520213096919-FWMC59GMFH4NYJ5L5901/01_materials_testing_2.jpg Checklist App https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520793341411-FOIE3M86CS8KO439OF16/image-asset.jpeg Checklist App https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520797057266-ZRO5O82Q9TSX1ACN54WP/sky_blue.gif Checklist App 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Study https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586804717283-0SF8L5NP2GOZ5BFKFL3K/lobbycropped.jpg ABOUT - Teller CuRE Validation A Summative Research Opportunity https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/dad27404-9393-43d0-9915-0e70802a6b0c/7wYJII62oCewqCR4PnIx50Kg52euCOIH1599656970.jpg ABOUT - Transportation Planning & Logistics Usability Study and Service Blueprinting https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586792824387-RHZIJ0AXZX77M9310BUU/tablegroupthree.jpg ABOUT - Customer Identification Design A Usability Research Study https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/855d83ae-c82d-4874-a6bb-4131adc26fa4/hosptial+desk.png ABOUT - Acute Pharma Ordering Capabilities UX Design Thinking Process https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586803980995-QN0JIMHBYBDU2NVY80AK/tellercountercropped.jpg ABOUT - Customer Identification Discovery Generative Research Opportunities https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1633212683734-XPFGTZEH30UYG3QSHKM5/NextGen-SQ1_Iter13-desktop-33b.png ABOUT - Pharma Ordering Transformation Formative Agile Research Studies https://www.rllportfolio.com/new-index-2 daily 0.75 2020-04-13 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1560096708825-2X9500DIDKUA9QI46WJY/Flows.png Retail Account Opening Validation Left: New Process Conversation Flow, Right: Bankers Suggestion for Conversation Flow https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520797057266-ZRO5O82Q9TSX1ACN54WP/sky_blue.gif Retail Account Opening Validation https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1560105852015-ZSAU9RAVBKYAMA2DOXMJ/station2JPG.jpg Retail Account Opening Validation https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1560107329756-M8F5OO9NKV7YO3UMDD97/main%2Bimage.jpg Retail Account Opening Validation https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1560107523979-RQYGIPFGJDQUGRU5NW28/station3.jpg Retail Account Opening Validation https://www.rllportfolio.com/business-banking daily 0.75 2019-06-10 https://www.rllportfolio.com/enrollment daily 0.75 2020-04-14 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1559867366588-KUHYML3DAA4843VTG5TC/Time+is+a+factor.png Digital Usage Component Sample of a research finding with supporting reasons, from the current enrollment section of the detailed report. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1560098277968-BGFV35XG1X3WWG3U7REH/Last+Login.png Digital Usage Component Sample of a research finding, supporting reasons, and a recommendation from the component concepts section of the detailed report. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1560097760335-WSBMOAK3QQPQLHRPEJP4/design+preference.png Digital Usage Component Sample of a research finding and supporting reasons from the component concepts section of the detailed report. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1560700105161-S7AA6JGFL2TN918M2EZT/participant+demographics Digital Usage Component https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520797057266-ZRO5O82Q9TSX1ACN54WP/sky_blue.gif Digital Usage Component https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1559694780990-ZFTAHBVFBNDLZNNB08MV/image-asset.jpeg Digital Usage Component https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1559696030777-OG4JE72SLIYF0V3X4XKC/marked+concepts.jpg Digital Usage Component https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1559782600570-YRVGMGU1P9A5EEVH9990/image-asset.jpeg Digital Usage Component https://www.rllportfolio.com/custiddiscover daily 0.75 2020-04-14 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586777813033-GM9WACT9PEIH07OKIP16/board4.JPG Customer Identification Discovery https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586777644594-QY5DEU2DXAV4QRVH9T7A/board1.JPG Customer Identification Discovery The Wall of Knowledge board captured the customer and colleague in-branch journeys. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586777773623-2N9MRGZ1STYIKO9DU016/board3.JPG Customer Identification Discovery https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586777681514-6M3OOZI130J0DEKUYQ97/board2.JPG Customer Identification Discovery https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522196602207-S7DF1SJUCMIOLIA4KJT5/sky_blue.gif Customer Identification Discovery https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586722793760-BTKFQX3Y2YR6B876I48H/line_of_customers.jpg Customer Identification Discovery https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586723576921-1GNL54HUZOQ3BQ1PVZM7/drivethru.jpg Customer Identification Discovery https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586720993989-2BI7XFLNPOE3203QG6N1/tellerscounter.jpg Customer Identification Discovery https://www.rllportfolio.com/custiddesign daily 0.75 2020-04-14 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586794435988-GM5B9HX1P8ROZN8WXO54/Sign.png Customer Identification Design Check-in Poster https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586794568101-XBHDNP9NDMEHCYV83RJ1/messagescreen.png Customer Identification Design Check-in Notice on app landing https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586795077840-FEST5KQHVJY7SIB48KJA/threeflows.png Customer Identification Design https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586792824387-RHZIJ0AXZX77M9310BUU/tablegroupthree.jpg Customer Identification Design https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586794014236-5YVQEZXUMI5L73R4ZAG2/image-asset.jpeg Customer Identification Design https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522196602207-S7DF1SJUCMIOLIA4KJT5/sky_blue.gif Customer Identification Design https://www.rllportfolio.com/tellercure daily 0.75 2020-04-14 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586648584326-8DMMAGHD56IOSKP997E7/HUN-074+Teller+Placemat_Front.jpg Teller CuRE Validation Teller CuRE Brochure Tool - Side 1 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586648622457-QY1VD62IN8554221O1GR/HUN-074+Teller+Placemat_Back.jpg Teller CuRE Validation Side 2 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586712270220-DGV6OBWYN32ZT2J2LOT5/Colleague+sample.png Teller CuRE Validation Sample slide showing how both quant and qual colleague findings were presented together to tell one story. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586695999210-JHU76WB0QOP31U1P2J6Q/Customer+sample.png Teller CuRE Validation Sample slide from final presentation in which both quant and qual customer findings are blended into one story. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586647725308-P8K5561Z18R71P3J0R2D/lobby_customers.jpg Teller CuRE Validation https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522196602207-S7DF1SJUCMIOLIA4KJT5/sky_blue.gif Teller CuRE Validation https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586650382309-H8T0I1TZP19ZO308N8FN/river_branch.jpg Teller CuRE Validation https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586712997668-IZPW3DEUL55F0CZVIVVG/lobby_tellers.jpg Teller CuRE Validation https://www.rllportfolio.com/transportationplanners daily 0.75 2024-10-16 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/ab5f880b-241c-450e-baa2-6a50a0bdb641/Middle+Mile+Service+Blueprint.1.png Transportation Planning & Logistics https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/14b660b8-6010-4b66-8ce2-e4216e6f93ef/Middle+Mile+Service+Blueprint.2.png Transportation Planning & Logistics - Make it stand out Middle-Mile Service Blueprint https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/a72f3b98-0c44-48df-ba59-ad707caf8689/Screenshot+2024-04-03+at+3.54.18+PM.png Transportation Planning & Logistics Transportation Planner Persona https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/4d646008-9978-4991-a912-312bc6417c93/Final+Mile+Service+Blueprint.2.png Transportation Planning & Logistics - Make it stand out Final-Mile Service Blueprint https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/35717db1-2818-4107-b2dd-a3c01e3b7894/Final+Mile+Service+Blueprint.1.png Transportation Planning & Logistics https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522196602207-S7DF1SJUCMIOLIA4KJT5/sky_blue.gif Transportation Planning & Logistics https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1728935023761-KWUMPODZ0U918YX3LUXP/7wYJII62oCewqCR4PnIx50Kg52euCOIH1599656970.jpg Transportation Planning & Logistics https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1728946581804-Y86JO5LL34NOJDTJ6X0P/warehouse+loading+docks.png Transportation Planning & Logistics https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1728948455376-OEDSE4RX4ZQFL009WAXR/freight-trucks-transport.png Transportation Planning & Logistics https://www.rllportfolio.com/custiddiscoverydesign daily 0.75 2020-04-14 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586782498945-ALXM6OYBZU1V2TGJI2VT/storyboard.gif Customer ID Discovery & Design Storyboards used in interviews with customers. https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586781660176-KAFYT872R1ZX1EA2MVJG/peopleinline.jpg Customer ID Discovery & Design https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522196602207-S7DF1SJUCMIOLIA4KJT5/sky_blue.gif Customer ID Discovery & Design https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586784249955-8Y9TBQNE7KFY66VNJGYG/inbranchstore.jpg Customer ID Discovery & Design https://www.rllportfolio.com/pharmaordertransform daily 0.75 2023-07-09 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1633087784988-0BOB0858IRCMGJ96JXSO/SPOL+Splash.jpg Pharmaceutical Ordering Transformation - Incubate - Make it stand out Old pop-up notification - limited availability, caused confusion, no confirmation, and wouldn’t stop appearing, even if the user checked “Don’t ask me this again” https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1522196602207-S7DF1SJUCMIOLIA4KJT5/sky_blue.gif Pharmaceutical Ordering Transformation - Incubate https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1633092899405-CB89IC5NPS44JRVOY2YZ/steve4.png Pharmaceutical Ordering Transformation - Incubate https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1633103406260-NQCKCSN4ICZBY1KQEDMS/NextGen-SQ1_Iter13-desktop-33b.png Pharmaceutical Ordering Transformation - Incubate https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1633103675798-KXO3H1JDMHT9NNWRKP4S/britany3.png Pharmaceutical Ordering Transformation - Incubate https://www.rllportfolio.com/acutepharmacapabilities daily 0.75 2024-12-01 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/0a66b29a-6d1b-40af-ab1a-f7524475e832/Screenshot+2024-10-16+at+3.46.32%E2%80%AFPM.png Acute Pharma Ordering Capabilities - Make it stand out IDB Account Activity module https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1ed305b7-6d6a-4b9b-87a4-b73f4e929e7f/Screenshot+2024-10-17+at+9.18.57%E2%80%AFAM.png Acute Pharma Ordering Capabilities - Make it stand out Samples from the heuristic review https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/acff31fe-5194-4e1b-a2f3-cfc354a7cb7d/Screenshot+2024-10-17+at+8.59.19%E2%80%AFAM.png Acute Pharma Ordering Capabilities - Make it stand out Navigation to IDB https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/ef9ca912-055a-4d4a-a156-892586e3e4e9/Screenshot+2024-10-17+at+11.17.43%E2%80%AFAM.png Acute Pharma Ordering Capabilities - Make it stand out Redesigned IDB experience https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/b173fa34-dab5-4e45-a046-2c7e330f9940/Screenshot+2024-10-17+at+11.23.01%E2%80%AFAM.png Acute Pharma Ordering Capabilities - Make it stand out Final round of revisions for MVP https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/00f05bd7-7c01-42f2-a9f9-4233c2e54bbd/Screenshot+2024-10-17+at+10.33.11%E2%80%AFAM.png Acute Pharma Ordering Capabilities - Make it stand out Redesigned IDB experience https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/f3e326a6-ac16-4d08-8461-fa85fc194425/Screenshot+2024-10-17+at+10.28.00%E2%80%AFAM.png Acute Pharma Ordering Capabilities - Make it stand out Legacy IDB https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520797057266-ZRO5O82Q9TSX1ACN54WP/sky_blue.gif Acute Pharma Ordering Capabilities https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520797057266-ZRO5O82Q9TSX1ACN54WP/sky_blue.gif Acute Pharma Ordering Capabilities https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1520797057266-ZRO5O82Q9TSX1ACN54WP/sky_blue.gif Acute Pharma Ordering Capabilities https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1729187696110-GJP8PYRK53HZF4IWH9K0/A1.jpg Acute Pharma Ordering Capabilities https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1729188745573-K8OHGYLCO6MA246QMKUJ/hosptial+desk.png Acute Pharma Ordering Capabilities https://www.rllportfolio.com/home-brine daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/56098193e4b08650938b4d7b/1445291839682-LTLMA41CX3CAU21O5J91/pickles-editorial-green-v6.jpg Home https://images.squarespace-cdn.com/content/v1/56098193e4b08650938b4d7b/1444768901119-7SCSLM3R2JL4SA5SZXNK/pickles-editorial-pink-v2.jpg Home https://images.squarespace-cdn.com/content/v1/56098193e4b08650938b4d7b/1445961502828-KBHQV9SK2Q2NGV2D488N/pickles-blog-carrot-on-pink-square.JPG Home - Gordon Byun Founder https://images.squarespace-cdn.com/content/v1/56098193e4b08650938b4d7b/1444769502528-S38XNB9161MK57O6HUXJ/pickles-editorial-blue-v2.jpg Home https://www.rllportfolio.com/home-2 daily 0.75 2018-04-22 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1523714815849-TTQNV2JKPN7HXRCOCF8I/software.png Home https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1523714863039-92AG87UEMP769C6IGSD9/ux.png Home https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1524014873501-WAWEWT0QIA58JSD1ACVJ/image-asset.jpeg Home - Banking Services A User Experience Research Task https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1524014348712-7M5238VBDLSFBL4XGFRS/LASKOWSKI_revised_branding.png Home https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1523924962285-U0ACS9PZP02HOS7A5OJL/image-asset.jpeg Home - Checklist App A User Experience Opportunity https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1523714794107-B3AC5DD25QWNFYJYBWGZ/product.png Home https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1523714841913-CIL1XIWLLYS4YVQ9OYNK/sales.png Home https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1524014849430-WI1ZITE9587X3RZJ3SU9/image-asset.jpeg Home - Library Site An Information Architecture Opportunity https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1523714627647-87X62BX01C7SAEN5T988/visual.png Home https://www.rllportfolio.com/contact daily 0.75 2018-04-25 https://www.rllportfolio.com/new-page-5 daily 0.75 2024-10-17 https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586803506197-ULV9729P4T9OCBIZ4D28/peopleinlinecropped.jpg LARGER PROJECTS - Customer Identification Discovery & Design A Generative Research Study - Based on the results of the previous teller research, management and the project team decided to remain focused on the customer identification part of the... https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/ac9b7253-73b2-488e-8150-b65082200ff1/hosptial+desk.jpg LARGER PROJECTS - Acute Pharma Ordering Capabilities Acute Pharma Ordering Capabilities UX Design Thinking Process https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586799312364-FCU7NUJVAWCXE7QM88GD/tablegroupthree.jpg LARGER PROJECTS - Customer Identification Design A Usability Research Study - Based on the previous customer behavior observations and interviews, the project team designed a most viable product (MVP) that would allow customers to… https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1560109172514-TAI74SFC9LE2XY8STBND/original%252Bmain.jpg LARGER PROJECTS - Retail Account Opening Validation An Ethnographic Pilot Study - The project team was asked to develop a tool that can be used across channels to facilitate consistent relationship building, identify consumer goals… https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1f3eb40c-9406-4483-b9ac-5248497f1843/loading+dock.jpg LARGER PROJECTS - Transportation Planning & Logistics Usability Study and Service Blueprinting - Executive members of the Enterprise Logistics Management team were hearing disparaging feedback about an in-house digital tool… https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586803980995-QN0JIMHBYBDU2NVY80AK/tellercountercropped.jpg LARGER PROJECTS - Customer Identification Discovery Generative Research Opportunities - The cross-functional project team did not begin with a specific problem to solve. Instead, leadership anticipated, there would be an opportunity within... https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1633211198224-QWRFPG4Y5IZ3S8D1F6PS/NextGen-SQ1_Iter13-desktop-33b.png LARGER PROJECTS - Pharma Ordering Transformation Formative Agile Research Studies - The incubate project set out to prove that three different ways of redesigning/ rebuilding a digital product could work in an organization that had not… https://images.squarespace-cdn.com/content/v1/5a9ada025ffd20a2c8d81ea5/1586804717283-0SF8L5NP2GOZ5BFKFL3K/lobbycropped.jpg LARGER PROJECTS - Teller CuRE Validation Photo by AlexBrylov/iStock / Getty Images https://www.rllportfolio.com/resume daily 0.75 2024-10-17